A lot of service and repair customers in St. Thomas are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us St. Thomas drivers have the time to learn.
At The Auto Guys, we think automotive service customers have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.
It’s all about the communication. What are some of the barriers to communication? Well, most The Auto Guys service advisors are very busy trying to service and fix cars to get St. Thomas drivers back on the road. So, just ask when you feel you need more information.
Financial related issues seem to be most frustrating to St. Thomas customers. If you’re not sure, ask what the auto repair payment policies are. For example, there’s a big difference between giving your vehicle a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while for your The Auto Guys service advisor. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.
Communication is a two way street. If you have some real budget concerns, ask your service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find rebuilt auto parts or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.
Ask about The Auto Guys warranties for car parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. At The Auto Guys in St. Thomas, we stand behind our work and want you to understand precisely what that means.
Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received at The Auto Guys when the time comes to sell it.
Stop by or give us a call.
The Auto Guys
135 South Edgeware Rd.
St. Thomas, ON N5P 4C4