A recent report stated that over 80% of the vehicles on the road have one or more service or repair thatâs needed, but hasnât been taken care of. Now thatâs a lot of undone service. That translates into something over 160 million vehicles in the US alone. Some of the neglected items are minor. Others are serious safety concerns.
There are several reasons why St. Thomas drivers hesitate to take care of recommended services , especially services that our The Auto Guys service advisor recommends when weâre in for something else, like an oil change.
The first issue boils down to comfort with car care in St. Thomas. St. Thomas drivers donât always feel we know enough to make good decisions. St. Thomas drivers who donât know as much about cars hesitate to ask questions because they donât want to look ignorant. Itâs human nature. But, thereâs so much to know in this world, we St. Thomas drivers canât all be experts in everything. So we specialize. Itâs very important to ask questions of any specialist, whether itâs your doctor, financial advisor or your automotive technician.
Your St. Thomas technician wants to hear your questions. He wants you to understand the recommendation and why it needs to be done. That brings us to the next issue. St. Thomas folks say that they donât always know if they really need the service or if they are just being sold something.
At the heart, it speaks to trust. Do you trust your St. Thomas service center and your The Auto Guys service advisor? Trust has to be earned and that takes time and experience. But you can shortcut the process when you realize that most of the recommendations are based in manufacturerâs maintenance schedules.
In other words, âyou donât have to trust me, you can trust your ownerâs manualâ.
Basically, the engineers who designed your vehicle say hereâs when you need to have it serviced. Thatâs who makes the recommendation, not your The Auto Guys service advisor. Heâs just reminding you.
Now St. Thomas drivers do need to trust your technicianâs experience and judgment from time to time. When he inspects your vehicle, he may find problems or concerns. He will explain things so that you can prioritize the concern and make a good decision about whether or not to have something done.
That brings us to the third issue. Money. Often the concern is about spending the money to take care of a recommended service. Our money has many places it needs to go. And St. Thomas drivers have another list of places we want it to go. Auto maintenance isnât usually on those lists.
The Auto Guys works hard to make sure that they diagnose the problem correctly and fix it right the first time. Thatâs the only way they can maintain their reputation and remain in business. If theyâre not satisfying you and providing a good value, you wonât come back and the service center wonât be around for long.
When there is a real budget concern, your The Auto Guys service advisor can help you prioritize the work that needs to be done and come up with a plan for taking care of it that works within your budget.
Stop by or give us a call.
The Auto Guys
135 South Edgeware Rd.
St. Thomas, ON N5P 4C4
519.631.7117
